25 stycznia 2024

Virtual Customer Service Definition & Free Call Center Resources

Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters* Journal of Computer-Mediated Communication Virtual customer service assistants provide businesses with a great deal of flexibility when it comes to managing customer needs. Since they’re remote employees, you don’t have to worry about providing them with specific office hours or adhering to any set schedule. This …Czytaj całość wpisu →

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